We aim to provide an excellent first line general Medical and Surgical service for family pets. We have invested heavily in continuing education for all staff and diagnostic equipment for the benefit of our client's animals.
We believe in a thorough examination, clear communication and providing a friendly local service where clients will get continuity of service from the same staff.
We work on an appointment system for all consultations except for emergencies which will always be attended to as a priority.
Payment is expected at the time of consultation or at the time animals are sent home from surgery. We accept Cash, EFT-POS, credit cards (not American Express). Cheques and internet banking are by prior arrangement only.
We can help clients apply for finance with Q Card finance if they need time to pay their veterinary bills. Q Card Mastercard offers 1-year interest-free terms for approved finance and purchases over $250*. (*terms and conditions apply)
Pet medical insurance is recommended by our practice to help cover unexpected Veterinary costs.
Helena and Lara run these classes on an as needed basis at the clinic in the evenings. The focus is on early socialisation, getting to visit the clinic in a non-threatening way and basic obedience.
Home visits by appointment - For clients who would like this service, we can arrange to visit pets in their homes. This is subject to vet availability and after our assessment as to whether the pets best needs can be managed at home or if a clinic visit would be needed.